Refund Policy

Customers are strongly advised to explore the Smart Tution demo before purchasing any subscription.

Please review the available features, system workflow, interface, limitations and functionality carefully and make sure that the software is suitable for your institute or coaching business.

All payments made for Smart Tution subscriptions and services are non-refundable.

Once a subscription or service has been purchased and payment has been successfully completed, the amount will not normally be refunded.

Refund requests based on change of mind, non-use of the system, failure to continue using the service, or dissatisfaction after purchase will not be accepted.

Smart Tution is provided as a pre-built software system. Customization of the purchased system or modification of features is not included as part of the standard subscription.

Customers should therefore review the available demo and feature list before purchasing and ensure that the existing system meets their requirements.

By purchasing a Smart Tution plan, the customer confirms that they have reviewed the available demo and understood the features and functionality of the selected plan.

The customer is responsible for selecting the plan that is suitable for their requirements.

Smart Tution subscriptions are provided for the selected subscription period.

After the subscription period expires, access to the applicable service may stop or become unavailable until the subscription is renewed.

Customers may renew their subscription to continue using the service, subject to the then-current pricing and applicable terms.

We provide support for the setup and general usage of Smart Tution according to the applicable service/support scope.

Support or assistance does not create any right to a refund of the purchased subscription or service.

For customers using the Advanced Exam Panel, the customer is responsible for the content and information entered into the Online Exam System.

• Question and answer content
• Correct answers and marking configuration
• Negative marking settings
• Student registration information
• Exam schedule and duration
• Certificates and result information

Errors caused by incorrect information, configuration or content entered by the customer will not normally constitute grounds for a refund.

Completion of payment indicates that the customer has accepted the selected plan and has decided to proceed after reviewing the available information and demo.

Customers should therefore confirm all requirements before completing the payment.

This Refund Policy is intended to apply to the maximum extent permitted by applicable law.

Where applicable law requires a refund or other remedy that cannot legally be excluded, the applicable legal requirement will prevail.

Buildwave Tech may update or modify this Refund Policy from time to time to reflect changes in the service, business practices or applicable requirements.

The latest version published on the Smart Tution website will be considered the current version of this policy.