Terms & Conditions
Please read these terms carefully before purchasing or using Smart Tution services and software.
Customers are requested to review the available demo, features, functionality and subscription details before making any payment. By completing a purchase, you confirm that you have understood the service and selected a plan according to your requirements.
Acceptance of Terms
By accessing, purchasing, activating or using Smart Tution, you agree to follow these Terms & Conditions. If you do not agree with any part of these terms, you should not purchase or use the service.
These terms apply to the Smart Tution tuition and institute management platform, including its available management, communication, reporting and examination-related features.
Demo & Purchase Confirmation
Before making a payment, customers are encouraged to review the available demo and understand the features included in the selected plan.
- Review the available features before purchase.
- Confirm that the software meets your requirements.
- Check the applicable subscription period and price.
- Ask questions about any feature you do not understand before payment.
Subscription Plans & Pricing
Smart Tution currently offers different subscription options depending on the features required by the customer.
Core tuition and student management features.
Advanced management with powerful online examination and offline exam support features.
Prices, plans, included features and subscription terms may be updated from time to time.
Payment & Activation
Access to the selected Smart Tution plan is activated after the applicable payment and required activation information have been successfully processed.
If any amount remains outstanding after access or service activation has been provided, the customer is responsible for clearing the outstanding amount within the communicated timeframe.
Failure to clear applicable outstanding payments may result in temporary suspension or restriction of account access.
Refund & Cancellation
Subscription payments are generally non-refundable once the purchase or activation has been completed.
Refunds will generally not be provided because of:
- Change of mind after purchase.
- Customer choosing not to use the software.
- Customer not using some or all available features.
- Change in business requirements after purchase.
- Closing or discontinuing the customer's coaching centre.
- Failure to use the subscription during the purchased period.
However, nothing in this policy is intended to exclude or restrict any refund, remedy or consumer right that cannot legally be excluded under applicable law.
Customer Data & Information
Customers may enter or upload information into Smart Tution while using the service. This may include student details, fee information, attendance records, documents, images, notices and other institute-related information.
The customer is responsible for ensuring that the information submitted to the platform is accurate, lawful and appropriate for the intended use.
Customers should also maintain appropriate backups of important information where necessary.
Online Examination Responsibility
The Advanced Smart Tution plan may provide online and offline examination-related functionality. Customers are responsible for the content and information they create, upload or publish through these features.
Buildwave Tech is not responsible for incorrect examination content, incorrect answer keys, inaccurate student information or other information entered by the customer.
Account & Login Security
Customers are responsible for maintaining the confidentiality of their login credentials and for taking reasonable steps to prevent unauthorized access to their account.
Login credentials should not be intentionally shared with unauthorized persons or used in a manner that compromises the security of the service.
Customers should notify the service provider if they become aware of suspected unauthorized access.
Prohibited & Illegal Use
Smart Tution must not be used for unlawful, fraudulent, abusive or unauthorized activities.
- Attempting unauthorized access to the system.
- Attempting to damage or disrupt the service.
- Using the platform for fraudulent activities.
- Uploading unlawful or harmful content.
- Misusing examination or student information.
- Using the service in violation of applicable laws.
Where reasonably necessary, access may be restricted or suspended in response to suspected misuse, security risks or violations of these terms.
Service Availability
We aim to provide reliable access to Smart Tution. However, continuous or uninterrupted availability cannot be guaranteed in every situation.
Temporary interruption may occur due to reasons including:
- Server or hosting issues.
- Internet or network problems.
- Scheduled maintenance.
- Security updates.
- Third-party service interruptions.
- Technical failures beyond reasonable control.
- Government or regulatory restrictions.
- Events beyond reasonable control or force majeure.
Software Updates & Feature Changes
Smart Tution may be improved and updated from time to time to maintain security, performance, compatibility and functionality.
Buildwave Tech may modify, improve, replace or discontinue individual features where reasonably required for technical, operational, security or business reasons.
New features may also be introduced as part of future improvements.
Suspension or Termination
Access to Smart Tution may be temporarily suspended or restricted where reasonably necessary, including in cases of:
- Outstanding payment.
- Unauthorized account sharing or access.
- Misuse of the software.
- Violation of these Terms & Conditions.
- Fraudulent or unlawful activity.
- Security or operational risks.
Where appropriate, access may be restored after the relevant issue has been resolved.
Third-Party Services
Certain Smart Tution functions may depend on external services, infrastructure or integrations.
Availability, performance or changes to third-party services may affect related functionality. Such services may have their own terms, conditions and privacy policies.
Limitation of Responsibility
To the extent permitted by applicable law, Buildwave Tech will not be responsible for losses resulting from matters outside its reasonable control, including customer misuse, incorrect data entered by the customer, unauthorized access, third-party service failures or unlawful use of the platform.
Customers remain responsible for verifying important information, examination content, payment records and other business-critical data before relying on them.
Nothing in these terms is intended to exclude liability that cannot legally be excluded under applicable law.
Changes to These Terms
These Terms & Conditions may be updated from time to time to reflect changes in the service, features, business practices or applicable requirements.
The latest version published on the Smart Tution website will represent the current terms applicable to the service, subject to applicable law.
Contact & Support
If you have questions regarding Smart Tution, subscription, features, activation or these Terms & Conditions, please contact the Smart Tution support team before making a purchase whenever clarification is required.
💬 Contact Smart Tution Support →